Terms and Conditions

Effective date: 17 October 2026 | Version 2.2

These Terms of Business (“Terms”) govern the relationship between Tajnes Business Management Est. (“Tajnes”, “we”, “us”), a business consultancy licensed by the Dubai Department of Economy and Tourism (DET), licence no. 1219274, located at Al Saqr Business Tower, Dubai, United Arab Emirates, and any individual or company that uses our website or engages our services (“Client”, “you”). Please read them carefully. By accepting a Quotation, paying an invoice, signing an agreement or using our services, you accept these Terms.

1. Our role and what we do not do

1.1 We provide business-setup, licensing, residency and visa processing, PRO, corporate administration, tax-registration support, branding, marketing and related support services, as described in the Quotation for each engagement (“Services”).

1.2 We act as your service provider and, where needed, your agent in dealing with government authorities, free zones, banks and other third parties.

1.3 We are not a law firm, audit or accounting firm, tax agent, bank, real estate broker, or financial or investment adviser. Nothing we say or publish is legal, tax, financial or investment advice. You should obtain independent professional advice where appropriate. Where a service requires a regulated professional, we will introduce one, and that professional is responsible for their own advice and fees.

1.4 We do not guarantee any outcome that depends on a government authority, free zone, bank, landlord or other third party, including approval of a licence, visa, tax registration or bank account, or any processing time.

1.5 Where we arrange a local service agent, sponsor or similar arrangement, that person contracts with you directly under their own agreement. We introduce and coordinate. We do not become a party to their agreement, and we do not hold any share, title or control in your company unless a separate written agreement says so.

1.6 We are not a bank or a real estate broker, and we do not sell property, visas, nominations or approvals. Information we give is general commercial information, not legal, tax or investment advice.

2. Quotations and engagement

2.1 A Quotation is an offer. It is valid for the period stated in it or, if none is stated, for 14 days. A contract is formed when you accept the Quotation in writing (including by email, WhatsApp or electronic signature) or pay the invoice, whichever is first.

2.2 Each Quotation, together with these Terms, forms the agreement between us (the “Agreement”). If the Quotation or a signed agreement expressly differs from these Terms on a specific point, the Quotation or signed agreement applies to that point. Your own terms and conditions do not apply unless we agree to them in writing.

2.3 Work outside the scope of the Quotation, or required because of changes in law, authority requirements, or the information you provide, will be quoted separately and starts only when you accept it.

2.4 These Terms apply to every Quotation, invoice, proposal and engagement, however it is accepted. Your own terms do not apply unless we agree to them in writing. If a signed Quotation or service agreement conflicts with these Terms, the Quotation or agreement prevails for that Service only.

2.5 Prices on our website, brochures or social media are an invitation to request a Quotation, not a binding offer. A contract is formed only when you accept our written Quotation (by signature, electronic acceptance under clause 16 or payment), and it is formed in Dubai.

3. Fees, government charges and payment

3.1 Fees are in UAE Dirhams (AED) and exclude UAE VAT. VAT at the applicable rate (currently 5%) is charged on the Tajnes service fee only. Government, free zone and other third-party charges are passed through at cost, without mark-up, and are shown separately on your Quotation and invoice.

3.2 Government, free zone, bank, translation, attestation, courier and other third-party charges are paid by you, are passed through at cost, and may change without notice. If they change after we quote, we will tell you before proceeding and you will pay the difference.

3.3 Unless the Quotation says otherwise, our fees and the third-party charges are payable in full before we start work.

3.4 Payments must be made only to the Tajnes bank account shown on our invoice, through a payment link we send, or by card machine at our office operated by our staff. Please confirm payment details with us directly before transferring funds. We are not responsible for payments sent to any other account, link, person or device.

3.5 If a payment is late, we may suspend the Services and withhold work product and deliverables until payment is received, and we may claim reasonable recovery costs to the extent permitted by UAE law. We will never withhold your passport, Emirates ID or other original identity documents.

3.6 Our fees are the fees stated in the Quotation. We do not add undisclosed charges.

3.7 Every Quotation shows separately: (a) government fees, (b) third-party fees, and (c) the Tajnes service fee. VAT at 5% is charged on the Tajnes service fee only. Government fees, and third-party fees we pay in your name, are passed through at cost and, where they qualify as disbursements under UAE VAT rules, without VAT. If the law changes the VAT treatment, the new treatment applies.

3.8 Payment security. Pay only by bank transfer to the account in the name of Tajnes Business Management Est. shown on our official invoice, through a payment link sent from our official email or WhatsApp number, or on a Tajnes card terminal operated by our authorised staff. We never change bank details by email or WhatsApp alone. Always confirm new or changed details by calling +971 56 904 6666 before paying. A payment made to any other account, link, terminal or person (including an agent) is not a payment to Tajnes unless and until we actually receive it.

3.9 In line with our Sharia principles of transparency, we do not charge interest on late payments. If we have to recover an overdue amount, you pay the reasonable, documented costs of recovery, including court fees, where the law allows.

3.10 If you dispute a card payment, please contact us first. A chargeback or payment reversal for a Service we have started, or for government fees already paid, is a breach of these Terms. We may give your bank our records (Quotation, acceptance, receipts and messages), suspend the Services and claim back the reversed amount and any bank charges.

4. Cancellation and refunds

4.1 Tajnes fees are non-refundable once paid. Payment reserves our team for your file, and work starts on payment (reviewing documents, reserving names, preparing applications or making submissions).

4.2 If you cancel, please tell us in writing. Government and third-party amounts that have not yet been paid will not be charged, and we will confirm any amount already committed.

4.3 Government, free zone, bank and other third-party charges that have been paid out cannot be refunded by us, unless the third party refunds them to us. We will pass on any such refund.

4.4 If an application is refused or delayed because of your information, documents, activity, ownership structure, compliance history or the decision of an authority, our fees for work done remain payable.

4.5 If we fail to deliver a Service because of our own fault, we will re-perform it at no extra service fee. If we cannot, we will refund the Tajnes service fee for the part of the Service not performed.

4.6 Nothing in this clause limits any right you have as a consumer under UAE consumer protection law, including Federal Law No. 15 of 2020 on Consumer Protection.

5. Your responsibilities

5.1 You must give us complete, accurate and current information and documents, promptly, and tell us immediately of any change (for example in ownership, directors, address, activity or contact details).

5.2 You confirm that you have authority to give us the information and instructions you provide, including on behalf of a company, partners, shareholders, beneficiaries or employees.

5.3 You are responsible for the lawfulness of your business, the activities on your licence, your tax and accounting obligations, and your own regulatory compliance, unless we have agreed in writing to manage a specific item.

5.4 Delays or costs caused by your late, incomplete or inaccurate information are your responsibility.

5.5 You confirm that every document and statement you give us, or give to an authority or bank through us, is genuine, complete, accurate and lawfully obtained, and that every signature is real and authorised. We may rely on them without checking them independently. We will not knowingly submit a document we believe is false; if we suspect one, we may stop work and act as the law requires.

5.6 You must tell us within 5 working days of any change in your company’s owners, beneficial owners, managers, partners, address or activity. The law sets short deadlines for updating beneficial-ownership records, and penalties for a late update are your responsibility unless the delay is our fault.

5.7 You remain responsible for your company’s ongoing legal duties, including licence renewals, VAT and corporate tax registration and filings, beneficial-ownership registers, labour and visa compliance and accounting records, unless a Quotation states that we will do a specific task.

5.8 Where an authority requires a special power of attorney (for example to sell, transfer, settle or sign on your behalf), you must provide one. A general power of attorney may not be enough under UAE law.

6. Authorities, banks and other third parties

6.1 Laws, fees, procedures and policies of authorities and banks change often and may be applied differently to different applicants. Information we give is based on what we know at the time.

6.2 Banks decide on account opening and continued account relationships at their sole discretion. We prepare and submit applications but cannot influence a bank’s decision.

6.3 We take reasonable care in selecting third-party providers (for example translators, typing centres, landlords, referral partners and payment providers). We are not responsible for the independent acts, omissions, systems or decisions of authorities, banks, free zones, landlords, partners and other third parties, but we will help you pursue any claim against them where we reasonably can.

7. Anti-money laundering, sanctions and compliance

7.1 We are a designated non-financial business under UAE anti-money laundering law, including Federal Decree-Law No. 10 of 2025 and Cabinet Resolution No. 134 of 2025. We must identify and verify you, your beneficial owners and anyone acting for you, understand the purpose of the work and the source of funds and wealth, and keep this information up to date.

7.2 You must give us the documents and information we request, when we request them, including original or certified copies where needed.

7.3 We may refuse to start or continue any Service, end the relationship or refuse a payment, without giving reasons, if due diligence is incomplete; information is false or inconsistent; any person involved is subject to sanctions; or we suspect money laundering, terrorist or proliferation financing, tax evasion or any other crime. In these cases our fees are not refunded and we are not liable for any resulting loss.

7.4 We may be legally required to report to the UAE Financial Intelligence Unit or other authorities, and the law may forbid us from telling you. We will not discuss any report, and we are not liable for making one in good faith.

7.5 We do not provide or arrange nominee shareholders or nominee directors to hide true ownership. Any nominee arrangement must be disclosed as the law requires.

7.6 You must not use our Services, our name or any company we help set up for any unlawful purpose. You confirm that your funds and assets come from lawful sources, and you must comply with UAE and applicable international anti-bribery, sanctions and anti-corruption laws.

7.7 We keep due diligence and transaction records for at least five years after the relationship ends, or longer if the law or an authority requires, and we may share them with authorities when required.

7.8 We screen clients and payments against UAE and United Nations sanctions lists and may repeat this at any time.

8. Licences, visas, renewals and deadlines

8.1 We renew licences, visas, Ejari, establishment cards, tax registrations or similar items only if you have instructed us in writing, the renewal is part of an agreed Service, and the fees and third-party charges have been paid in advance.

8.2 Any reminders we send are a courtesy. Unless we have agreed in writing to manage a deadline, compliance with licence, visa, tax, accounting, Ejari and other deadlines remains your responsibility, including any fines for lateness.

8.3 A Service renews automatically only if the Quotation expressly says so.

8.4 Every approval (trade name, licence, permit, visa, Golden visa, Emirates ID, bank account, attestation and similar) is decided only by the relevant authority or institution. We do not guarantee any approval, outcome, eligibility or timeline; timelines we give are estimates.

8.5 Eligibility rules, documents and government fees change often, sometimes without notice. We apply the rules in force when we submit, not when we quoted.

8.6 A refusal, a request for more documents or a delay by an authority is not a breach by us. If you want us to re-apply, a new Quotation may apply.

9. Website and general information

9.1 Content on our website and social media is general information only. It is not legal, tax, financial or investment advice, and it is not an offer capable of acceptance. Figures, timelines and costs are indicative. Please rely on the official publications of the relevant authorities and professional advice.

9.2 You must use our website lawfully. You must not attempt unauthorised access, scrape or copy content in bulk, introduce malicious code, or interfere with the website. Misuse may be reported to the authorities under UAE cybercrime law, including Federal Decree-Law No. 34 of 2021.

9.3 We do not guarantee that the website is always available or error-free. Links to third-party websites are provided for convenience and we are not responsible for their content.

10. Our liability

10.1 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under UAE law, including liability for fraud, gross fault or wilful misconduct.

10.2 Subject to clause 10.1, we are liable only for direct loss that you prove was caused by our breach of the Agreement.

10.3 Subject to clause 10.1, our total liability to you for all claims relating to a Service is limited to the fees you actually paid to us for that Service, excluding government and third-party charges.

10.4 Subject to clause 10.1, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, contracts, goodwill or opportunity, or for loss arising from refusal, delay or conditions imposed by an authority, bank or other third party, or from your information, instructions or acts.

10.5 Please notify us in writing of any claim as soon as you become aware of it, and within 30 days, so that we have the chance to correct the issue. You must take reasonable steps to limit your loss.

10.6 You agree that these limits are reasonable given the fees charged and the risks that are outside our control. They apply to the extent permitted by law.

10.7 Our liability is reduced to the extent that you, or anyone acting for you, caused or contributed to the loss.

10.8 If you are a consumer, the limits in this clause apply only as far as the UAE Consumer Protection Law allows.

11. Your indemnity

To the extent permitted by law, you will compensate us for fines, penalties, claims and reasonable costs we suffer because of false or incomplete information or documents you provided, your unlawful activity, your breach of the Agreement, or claims by third parties relating to materials you supplied, provided we give you notice of the claim and a fair chance to respond.

This includes loss, fines, penalties and reasonable costs (including legal costs) we suffer as a direct result of false, forged or misleading documents or information you give, your breach of these Terms or of the law, or content, materials or instructions you supply. It does not apply to loss caused by our own fault.

12. Intellectual property

12.1 All Tajnes names, logos, website content, templates and methods remain our property. You may not use the Tajnes name or branding for trading without our written consent.

12.2 For creative deliverables we create specifically for you (for example logos, designs, copy and video), ownership or the agreed licence passes to you once we have received full payment, except for third-party materials (such as stock images, fonts and software), which stay subject to their licences.

12.3 You confirm that materials you give us (such as logos, images, text and music) do not infringe anyone’s rights and that you have permission to use them.

12.4 Unless you ask us in writing not to, we may show finished creative work in our portfolio, without disclosing confidential information.

13. Marketing, advertising and creative services

13.1 We do not guarantee search rankings, followers, leads, sales or return on investment. Results depend on market conditions and platform rules that we do not control.

13.2 You approve content before publication and are responsible for the accuracy of claims in your advertising and for any permits or licences your advertising needs. Advertising platforms may reject or remove content at their discretion.

13.3 You are responsible for the accuracy, legality and approvals of every claim, offer, price, product and testimonial in your content, including any permits required for regulated products or promotions.

13.4 We follow UAE media law, including Federal Decree-Law No. 55 of 2023 and the UAE Media Council’s content standards. We may refuse, edit or remove content that we believe breaks the law, those standards, platform rules or third-party rights, and this is not a breach by us.

13.5 Influencers or content creators we engage or recommend must hold the Advertiser Permit required in the UAE. If you engage creators directly, you must check that they hold it.

14. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only for the Services. This does not apply to information that is public, that the other party already knew, or that must be disclosed to an authority, court or regulator, or to our professional advisers and service providers who are bound by confidentiality, so we can perform the Services.

Confidentiality does not stop us from disclosing information to authorities, banks or regulators where the law, an authority or our compliance duties require it.

15. Personal data

We process personal data as described in our Privacy Policy, in line with UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You confirm that you are entitled to give us any personal data about other people (such as shareholders, directors, employees and family members) and that you have told them, where required, that we will process it to provide the Services.

16. Communications and electronic signatures

16.1 We and you may send notices, instructions and documents by email, WhatsApp, our portal or post. Notices to Tajnes should be sent to info@tajnes.com, with a copy by WhatsApp to +971 56 904 6666 where urgent.

16.2 To the extent permitted by UAE law, including Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, you agree that electronic messages, records and signatures are valid and admissible as evidence, and that we may keep copies of our communications.

16.3 Electronic communication carries security risks. We take reasonable care, but we are not responsible for interception or loss that is outside our reasonable control.

16.4 Instructions and approvals sent from your email address or phone number on our records are treated as coming from you. Keep your accounts secure and tell us immediately if they are compromised.

16.5 Formal notices, including termination and complaints, must be sent by email to info@tajnes.com. A notice is received on the next working day after it is sent.

16.6 Messaging apps are run by third parties and may store data outside the UAE. Never send passwords or card numbers by any messaging app, and use our secure upload link for identity documents when we provide one.

17. Referral agents and representatives

17.1 A person is our authorised agent or referral partner only if they have a written agreement with Tajnes. If you are unsure, please contact info@tajnes.com to confirm before paying or sharing documents.

17.2 Agents may not collect money for us, or promise approvals, results or prices, unless we confirm in writing. You should pay only to Tajnes’ official channels in clause 3.4.

17.3 The price you pay is the price in our Quotation. Any arrangement we have with a referral partner is our own commercial matter and does not change the Quotation.

18. Suspension and termination

18.1 Either party may end an engagement by written notice. Cancellation and refunds are dealt with in clause 4.

18.2 We may suspend or end the Services immediately if you fail to pay, give false or misleading information, breach clause 7, act unlawfully, or abuse or threaten our staff.

18.3 When an engagement ends, you pay for work done and costs incurred, and we return your original documents. Rights and obligations that have accrued, and clauses that are meant to continue (including payment, liability, confidentiality, intellectual property and dispute resolution), continue after it ends.

18.4 We may also suspend or end a Service immediately if you act abusively or threateningly towards our staff, or if continuing would break the law.

18.5 When a Service ends, we return your original documents once amounts due are paid, and we keep copies as required by clause 7.7.

19. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, strikes, pandemics, power or internet failures, failures of government or bank systems, and changes in law or authority policy. The affected party will tell the other and make reasonable efforts to resume performance.

This clause does not affect any right either party has under UAE law to ask a court to adjust a contract because of exceptional and unforeseeable circumstances.

20. Complaints, governing law and disputes

20.1 If you are not satisfied, please write to info@tajnes.com. We will acknowledge your complaint and work with you in good faith to resolve it within 30 days.

20.2 These Terms and any dispute are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai.

20.3 If a dispute is not resolved under clause 20.1, the courts of Dubai have exclusive jurisdiction, but either party may seek urgent interim relief from any competent court.

20.4 Nothing in this clause removes mandatory rights that cannot be excluded by contract under UAE law.

20.5 We acknowledge complaints within 2 working days and aim to respond in full within 10 working days. If you are not satisfied, you may ask for a review by our management at saed@tajnes.com. Consumers may also complain to the UAE consumer protection authorities, including the Dubai Department of Economy and Tourism.

21. General

21.1 Changes. We may update these Terms. The version published on our website when a Quotation is accepted applies to that engagement. Updates apply to existing engagements only if you agree or if the law requires.

21.2 Entire agreement. The Agreement is the entire agreement between us on its subject and replaces earlier discussions and proposals.

21.3 Severability. If a provision is found invalid or unenforceable, the rest of the Terms continues, and the provision will be applied to the closest lawful extent.

21.4 Keeping our rights. A delay or failure to enforce a right does not mean we give it up.

21.5 Assignment. You may not transfer your rights or obligations without our written consent. We may transfer ours to a successor or affiliate that can perform the Services.

21.6 Language. These Terms are published in English, Arabic and French. If the versions differ, the English version applies between the parties to the extent the law allows. Where an authority or court requires Arabic, the Arabic version will be used.

21.7 Reviews. You may publish honest reviews and make complaints. You must not publish false or defamatory statements about Tajnes or our staff.

21.8 Staff (business clients only). During a Service and for 12 months afterwards, you must not directly hire or engage any Tajnes employee who worked on your matter without our written consent. If you do, you agree to pay a placement fee equal to three months of that person’s last basic salary with us, as a reasonable estimate of our recruitment and training cost.

22. Contact

Tajnes Business Management Est., Al Saqr Business Tower, Dubai, UAE. Email: info@tajnes.com. WhatsApp and phone: +971 56 904 6666. Website: tajnes.com.